What our Customers say...

Water Damage Testimonials

I woke up to my entire downstairs covered in water due to my water heater hose burst over night.  Called SERVPRO and they were out same day and got me all set up and made the clean up process stress free and a relief.  The office staff were friendly and knowledgeable and answered all of my questions.  The staff was very professional.

We had to call SERVPRO out to handle water remediation that was started by another company that we were uncomfortable continuing with after the first few hours of work. The on-call SERVPRO technician called me back promptly despite it being 10:45 in the evening and answered all of my questions. Kevin, the production manager, called me first thing this morning to come out and assess our property. He fit us in to their schedule (same day) to take care of what needs to be handled today. This company is extremely professional, shows up on time (actually a few minutes early, which was great!) and the technicians who are on site now are knowledgeable and confident about the scope of the remediation and repairs that need to take place. Thank you, SERVPRO, for being there for us in our time of need and for allowing us to have this project handled by a company who knows what they are doing!

Outstanding service by great people who explained everything throughly. Thanks. 

Keep up the good work. They have represented your company well.

SERVPRO did a great job today. Showed up within 1-hour of the call I placed to you guys.  Showed up with a team of 3-4 guys. Were out of here within an hour or so. Great job by them. This seems to be the norm with you guys and it is much appreciated.

I would highly recommend SERVPRO® Of Newport News. They were all very fast, efficient and polite.

I could not have asked for a better group of gentlemen to be in my home! They were professional in every way! This was our first time ever having a situation like this and they were very helpful in making me feel comfortable about the process. I appreciate all of their hard work!

Everyone was very helpful and understanding. We appreciate all of the hard work. Thank you so very much.

I would just like to personally thank the SERVPRO team for addressing the emergency water situation at our office. Your service was exceptional.

Thank you so much for helping us get our house back to normal quickly!

All of your employees were excellent. They were very professional, kept me informed about the process, and worked hard.

I had a young man by the name of Dylan do a water job for me an let me tell you he was so professional.

It is my pleasure to commend SERVPRO of Newport News for the assistance they delivered to my family during the past five months. Without the mitigation assistance and encouragement of this team, we would have lost everything.