What our Customers say...


My home ended up with a widespread plumbing leak that affected the main living room ceiling, adjoining downstairs guest bath ceiling and flooring, laundry room ceiling and flooring and crawlspace beneath those rooms. Matt quickly assessed the damage and responded in a fast manner. He made a few phone calls, and got the process rolling.

I work in property management and deal with various vendors. I have to say I have never worked with anyone better than Chris from SERVPRO. He is educational, provides immediate estimates, gets the work done faster than I could have imagined and always has great quality of work. I will continue to use SERVPRO with any of my repair/restoration needs!

Mike and his guys did a professional job, were very courteous and kept my home clean throughout the process.

Good Job, Thank You

Excellent service, clean, and friendly

Keep up the great work, very satisfied 

Guys were great and curious and very professional!

Great, very thorough job! Thank you!

They were all great. The gentlemen that came were professional and courteous and explained the process in detail. 

I woke up to my entire downstairs covered in water due to my water heater hose burst over night.  Called SERVPRO and they were out same day and got me all set up and made the clean up process stress free and a relief.  The office staff were friendly and knowledgeable and answered all of my questions.  The staff was very professional.

Kevin was great! He came out to check my home for possible mold and he was very knowledgeable and professional.

Great customer service. Very thorough and care about the end results. It times of need, no one better to count on!

Courtney and her team were very helpful. 

The young Lady was the only hard worker out of every one you sent. Very understanding and very good at her work. 10/10 Will recommend.  

Canon was very happy with your services, thank you so much!

We had to call SERVPRO out to handle water remediation that was started by another company that we were uncomfortable continuing with after the first few hours of work. The on-call SERVPRO technician called me back promptly despite it being 10:45 in the evening and answered all of my questions. Kevin, the production manager, called me first thing this morning to come out and assess our property. He fit us in to their schedule (same day) to take care of what needs to be handled today. This company is extremely professional, shows up on time (actually a few minutes early, which was great!) and the technicians who are on site now are knowledgeable and confident about the scope of the remediation and repairs that need to take place. Thank you, SERVPRO, for being there for us in our time of need and for allowing us to have this project handled by a company who knows what they are doing!

Renee has a very sweet spirit and is very kind. I feel confident she would take care of my needs

Ryan has amazing customer service skills. I was extremely satisfied with my service I received. I will never use another company. They were there for me when no other company could come! Thank you so much!!

Kevin is awesome, thank you!

Outstanding service, thank you.

Outstanding service by great people who explained everything throughly. Thanks. 

Keep up the good work. They have represented your company well.

I was extremely impressed by their work ethic, the equipment used, and the final outcome. There is no way I could have found a better team ANYWHERE!! Hopefully this will never happen again, but if it did, I wouldn't hesitate to call them again.

SERVPRO did a great job today. Showed up within 1-hour of the call I placed to you guys.  Showed up with a team of 3-4 guys. Were out of here within an hour or so. Great job by them. This seems to be the norm with you guys and it is much appreciated.

I would highly recommend SERVPRO® Of Newport News. They were all very fast, efficient and polite.

I'm just taking a concise moment to thank SERVPRO for doing such an astonishing-noteworthy job on my disaster. When I returned home that evening I was completely "amazed". I thank you for your absolute kind and courteous customer service. I am a SERVPRO customer for life.

The crew was very professional, courteous, and explained everything in detail. They went above their duty of replacing ducts that I missed.

I could not have asked for a better group of gentlemen to be in my home! They were professional in every way! This was our first time ever having a situation like this and they were very helpful in making me feel comfortable about the process. I appreciate all of their hard work!

Everyone was very helpful and understanding. We appreciate all of the hard work. Thank you so very much.

Fast and friendly service

Great Job!

The SERVPRO team was excellent. They went above and beyond what we were expecting. SERVPRO of Newport News was a blessing during a stressful situation in our lives.

I would just like to personally thank the SERVPRO team for addressing the emergency water situation at our office. Your service was exceptional.

SERVPRO of Newport News was very fair on cost, and did a great job on clean up.

Great team, very professional, and nice to talk with. I will call again!

Excellent service! I was extremely pleased with work throughout the duration of service.

Thank you so much for helping us get our house back to normal quickly!

It is with great pleasure that I write to applaud your organization for the great service I received over the last few weeks. It is important that the staff members be recognized and commended for their excellent service. From their initial call, getting someone out quickly, and having great work done to my home, I am grateful. I am looking forward to the ongoing relationship with your company and wish it all the very best in its future endeavors.

All of your employees were excellent. They were very professional, kept me informed about the process, and worked hard.

I had a young man by the name of Dylan do a water job for me an let me tell you he was so professional.

It is my pleasure to commend SERVPRO of Newport News for the assistance they delivered to my family during the past five months. Without the mitigation assistance and encouragement of this team, we would have lost everything.