Recent Posts

When Its Time To Change A Leaking Toilet

10/12/2021 (Permalink)

Leaking Toilet Give us a call at 757-244-8467

Toilets can cause water damage very quickly, if your toilet is clogged and you flush it so many times thinking one more flush will do it, it will start leaking all over the floor. The bathroom is one of the most used rooms in any Newport News house and once the toilet starts getting too old, problems start to begin. 

When it's time to replace your toilet:

  1. Constant Clogging
  2. Cracks
  3. Plentiful Repairs
  4. Excessive Age
  5. Wobbing
  6. Inefficient Flushing 
  7. Surface Damage 
  8. Built Up Mineral Deposit

Don't wait until the last minute to change the toilet as waiting too late can cause unnecessary water damage. Here at SERVPRO of Newport News will be glad to help, we will make it as “Like it never even happened.” If you experience any type of water damage you can give us a call at 757-244-8467 

Were always ready no matter what time you call. 

Difference In Water Color

10/12/2021 (Permalink)

Water Color Difference Give us a call at 757-244-8467

When water damage occurs there can be different types of water. To start there are three different types of water. Clean water, greywater and black water. Knowing the difference can help when trying to remove water damage. 

“Clean” water is free of contaminants and is not the type to pose an immediate threat to your health, much like its name infers. This water can come from:

Broken water lines

Malfunctioning appliances

Toilet holding tanks

Snow melt and rainwater

Cleanup will be the easiest for damage from this type of water damage since there are fewer microbes living in the water. But after a 48-hour period and contact with the surfaces of buildings, clean water can change to category two, which is gray water. 

“Gray” water is where water damage cleanup and restoration can become a bit more complicated. It may pose a health risk due to chemical or biological contamination. That slight contamination in gray water means that it will have to be properly and thoroughly treated before safe consumption.

Gray water is a product of dishwashers, aquariums, showers, etc. Also, the 48-hour exposure time applies here as well, with gray water turning into black water if not treated.

“Black” water presents a hazard and is the most serious of the three classifications because it is considered highly contaminated by harmful chemicals and biological matter. This includes floodwaters containing soil and all sewage waters.

Sewage carries with it contamination caused by microbes, including bacteria, protozoans, molds, fungi and more—many of these can be harmful to humans.

Diseases that can be transmitted by black water are:




Gastroenteritis-type illness

When dealing with water damage you want to leave it up to the professionals when trying to get it cleaned up. Here at SERVPRO of Newport News were always ready to help as were open 24/7 and 365 days a year. 

Disasters In Hotels

10/12/2021 (Permalink)

Hotel Flooding Give us a call at 757-244-8467

Hotels in Newport News are a vital component to the infrastructure of the entire area, helping tourism to continue to be as prevalent and steady as ever. With the massive structures that many of these accommodations are, a single disaster or emergency can spread over a broad area in a brief time. Incidents like fire loss offer multiple levels of damaging effects that can move far beyond the ignition point and can be a devastating force for multiple rooms in your hotel.

Structural concerns are most often the priority for addressing fire damage in your Newport News lodging. With experts with extensive training in fire and smoke damage restoration and recovery, as well as education in the modern approaches for deodorization and fire residue removal, our SERVPRO staff on site is knowledgeable and confident in work to get done. In most cases, containment of the effects is critical because even after extinguishment occurs, soot/smoke residues and carcinogens can continue to spread throughout the building.

Containment strategies for our SERVPRO professionals often come down to our advanced equipment like our generators, air scrubbers, and other physical barriers. Plastic sheeting can often be a literal hindrance for airborne particulates and contaminants from reaching other areas of the hotel. With these effects limited to a specific space, our contracting division can get to work on controlled demolition and fire debris removal.

One of the risks of fire effects in your area hotel is how easily certain conditions like harsh odors can pass through construction materials and structural elements. The longer that your business goes without the appropriate preventative actions like the use of ozone machines, the more widespread and overwhelming these symptoms can become. A significant spread of these effects compromises not only your ability to offer rooms to potential guests but can affect your overall reputation with current customers.

Fire loss can produce multiple damaging effects that can spread quickly through your hotel. Our SERVPRO of Newport News team can help. Give us a call anytime disaster strikes at (757) 244-8467


10/12/2021 (Permalink)

Certified: SERVPRO Cleaned seal Give us a call at 757-244-8467

With COVID-19 cases spiking up in Virginia, we're here to help you get Certified: SERVPRO Cleaned! We can help minimize the spread of germs with proactive cleaning! At SERVPRO of Newport News, we’re trained to adhere to the highest cleaning and sanitization standards, making us the #1 choice for cleanup and restoration. Stop the spread of germs with a professional cleaning for your home or business.The world has changed what it means to be clean, so let customers and employees know that SERVPRO, the nation’s #1 choice in cleanup and restoration, was there with a higher cleaning standard, Certified: SERVPRO Cleaned. You can always give us a call at 757-244-8467 

But don't forget these tips that can help us slow down the spread of COVID-19.

  • Wash hands
  • Avoid touching face
  • Clean and sanitize house
  • Clean and sanitize office

As the #1 choice in cleanup and restoration, we can minimize the spread of germs with proactive cleaning for your home or business.The comfort of our customers and employees is our top concern, so that’s why we’ve made sure all our locations have received a higher cleaning. Here at SERVPRO of Newport News we will have your business Certified: SERVPRO Cleaned. 

Water Damage In Office Building

10/8/2021 (Permalink)

Water Damage in Office Give us a call at 757-244-8467

Commercial water damage is a job for professionals, and were just the right professionals you're looking for. Here at SERVPRO of Newport News we have a ton of experience when it comes to water damage. Water damage in commercial buildings is a serious problem that should be addressed as soon as possible. There are many causes of water damage, like damaged windows, roof leaks, damaged pipes, sewer clogs, HVAC leaks, and sprinkler system leaks.

When water damage occurs, call SERVPRO of Newport News because steps could be missed, let us worry about it so you don't have to.

Here at SERVPRO of Newport News, we will respond quickly with the right equipment to dry and help protect your business. Even small water damage has the potential to cause serious structural and indoor air quality issues over time. The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. If you have any questions or need help to ensure your business is drying properly give us a call at 757-244-8467.

We Can Help Finish Your Project

10/8/2021 (Permalink)

Messy Construction Site Give us a call at 757-244-8467

Working on reconstruction, or remodeling your business? Well here at SERVPRO of Newport News we can help you finish the project! You want your business to look its best when it's go time, and we are here to help. SERVPRO of Newport News provides cleaning services to give your business that extra touch. We help with carpet, resilient non-resilient floor prep and finish, ceiling, walls, and cleaning, deodorization, air duct cleaning, debri removal, and window cleaning. We help you prepare for interior designing. There is so much to worry about when opening a business. Have us help you! Give SERVPRO of Newport News a call at 757-244-8467 if you have any questions about our services. We will have your business look beautiful and ready for opening! We are open 24/7, 365 days a year for any other restoration needs as well. Don't hesitate to give us a call. 

When You Need To Get To Business QUICK

10/8/2021 (Permalink)

Back To Work Give us a call at 757-244-8467

When damage occurs to your home or business this is the process we will use to try to figure out how to stop further damage, fix the problem, and then make it “Like it never even happened.” 

Here is how the SERVPRO of Newport News process works...

Within 1 hour from notice of loss, we will contact you to arrange for service. You will know help is on the way. 

Within 4 hours, we will be on site to start mitigation services. The key to reducing damage and saving money is responding quickly to damage. 

We then give you a detailed explanation, a trained, uniformed, and equipped professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. 

Next is pretesting, we begin pretesting for restorability, working from the source of the damage outward.

Within 8 hours of an on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager. 

Now we have the good part...the Cleaning and Restoration step. We will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. 

Lastly, we have the final walk-through. After the work has been completed. a final walk-through will be conducted to help ensure satisfaction will our results. 

SERVPRO's 1-4-8 Service Response Guidelines help ensure timely communication and response. Quick and accurate response can minimize loss expense from secondary damages. 

Give us a call at 757-244-8467

Flood Prevention Strategies

10/8/2021 (Permalink)

Flooding Give us a call at 757-244-8467

Flooding is one of the most destructive natural hazards, and here at SERVPRO we are ready to be faster to any disaster. SERVPRO has mobilization trams across the country to travel as needed to support large storm events. Flash flooding is the most hazardous weather disaster in the United States. Floods cause power outages, damage infrastructure, trigger landslides, and can be deadly. Here are some tips you can keep in mind before the flood.

  • Avoid building in a floodplain—an area especially prone to flooding during heavy rains.
  • If you do live in a floodplain, consider buying flood insurance to help with losses if, and when, a flood occurs.
  • Construct barriers (levees, beams, floodwalls) to stop flood water from entering your home. Sandbags can provide a temporary levee in an emergency.
  • Seal walls in basements with waterproofing compounds to avoid seepage.
  • Pay attention to weather forecasts. When heavy rain or storms are forecasted, listen to the radio or television for information on flooding risk.

Here at SERVPRO of Newport News, we are able to help with any storm damage. Give us a call at 757-244-8467

What To Do During A Lightning Storm

10/8/2021 (Permalink)

Lightning Storm Give us a call at 757-244-8467

Here in the Newport News area, during the summer time, we have quite a few lightning storms. Lightning can cause some severe storm damage. Here at SERVPRO we have a few tips when a thunderstorm comes.

-NO PLACE outside is safe when thunderstorms are in the area!!

-If you hear thunder, lightning is close enough to strike you.

-When you hear thunder, immediately move to a safe shelter-

-Stay in a safe shelter at least 30 minutes after you hear the last sound of thunder.

-Stay off corded phones, computers and other electrical equipment that put you in direct contact with electricity.

-Avoid plumbing, including sinks, baths and faucets.

-Stay away from windows and doors, and stay off porches.

-Do not lie on concrete floors, and do not lean against concrete walls.

-If you are caught outside with no safe shelter anywhere nearby the following actions may reduce your risk:

-Immediately get off elevated areas such as hills, mountain ridges or peaks

-Never lie flat on the ground

-Never shelter under an isolated tree

-Never use a cliff or rocky overhang for shelter

-Immediately get out and away from ponds, lakes and other bodies of water

-Stay away from objects that conduct electricity (barbed wire fences, power lines, windmills, etc.)

If you experience storm damage from a thunderstorm you can always give us a call at 757-244-8467! 

Hurricane Season Almost Coming To An End..

10/7/2021 (Permalink)

Hurricane Give us a call at 757-244-8467

Hurricane season last until about November 30th so we still have a couple more weeks left until were out of the season. Were always watching the weather here at SERVPRO of Newport News to make sure we are always prepared ahead of any storm big or small. We have crew that work every minute of the clock of every day to make sure were ready for you. Looks like our area is pretty clear for hurricanes as of now, but southern Florida could still be impacted. But even with a small rain storm your home or business can have water damage impact it. As of now, try to prepare yourself for future storms as when everyone is looking for supplies they tend to sell out quick!! Dont wait until the last minute to prepare. Here at SERVPRO of Newport News were ready for anything, you can always give us a call at 757-244-8467.