Recent Posts

Put your business back to work

5/28/2019 (Permalink)

Water Damage Put your business back to work Drying out a water damaged hallway

05/28/19

Restoring Your Newport News Commercial Property After A Water Damage Event

Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at Newport News commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Newport News

SERVPRO of Newport News specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our Team

Certifications

WRT - Water Damage Restoration Technician

ASD -   Applied Structural Drying Technician

CCT -   Carpet Cleaning Technician

SRT -   Fire & Smoke Damage Restoration Technician

We are here to help with your unexpected water damage

5/15/2019 (Permalink)

We are here to help with your unexpected water damage

SERVPRO of Newport News 24 Hour Emergency Water Damage Service

Water Damage

SERVPRO of Newport News provides 24 hour fire and water damage restoration service on the Peninsula.

SERVPRO of Newport News is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

Call Today -757-244-8467

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Newport News has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

Your name and contact information

Your insurance information (if applicable)

The street address of the water-damaged home or business

When did the flooding or water damage occur?

What caused the water damage (if known)?

Is there electricity available (on-site)?

About SERVPRO of Newport News

SERVPRO of Newport News specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Our Team of Experts

Our Certifications:

WRT - Water Damage Restoration Technician

ASD - Applied Structural Drying Technician

CCT - Carpet Cleaning Technician

SRT - Fire & Smoke Damage Restoration Technician

RRRP - Lead-Based Paint Activities and Renovation

AMRT - Applied Microbial Remediation Technician

OCT - Odor Control Technician

IICRC Certified Firm

ECTP - Employee Certification Training Program

CDS - Commercial Drying Specialist

Fire, Smoke and Soot Restoration

5/15/2019 (Permalink)

Fire Damage Fire, Smoke and Soot Restoration Kitchen Fire

05/15/2019

SERVPRO of Newport News Smoke and Soot Cleanup

Fire Damage and Smoke Damage

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Newport News Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action. 

Smoke and soot facts:

Hot smoke migrates to cooler areas and upper levels of a structure.

Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.

The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Newport News will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today -757-244-8467

When the severe storm rolls out... we roll in...

6/18/2018 (Permalink)

Did you know hurricane season has already started?? 

Its June 1st- November 30th to be exact. Are you prepared?? We can help you get prepared with simple knowledge.

Storm Basics:

A thunderstorm is a rain shower during which you hear thunder. Since thunder comes from lightning, all thunderstorms have lightning. 

A thunderstorm is classified as "severe" when it contains one or ore of the following:

  • hail
  • winds in excess of 58 mph
  • structural wind damage
  • tornado

Warning VS Watch

A severe warning thunderstorm warnings means that a severe thunderstorm is occurring or is imminent based on Doppler radar information or a reliable spotter report. A warning is issued by the local National Weather Service Office. 

A sever thunderstorm watch means that the potential exists for the development of thunderstorms which may produce large hail or damaging winds. A watch is issued by the Storm Prediction Center. 

Do you know what to have in your Emergency Supply Kit?

It should include...

  • Water (one gallon per person per day)
  • Food (Non-perishable 3-day supply)
  • Manuel can opener
  • Battery operated radio, preferably a NOAA Weather Radio with tone alert and extra batteries
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Clothing
  • Duct mask or bandanas
  • Plastic sheeting, garbage bags, and duct tape
  • Wrench or pliers to turn off utilities
  •  Local maps
  • Hygiene items
  • Important documents such as copies of insurance policies, identification, and bank account information
  • Cash
  • Fire extinguisher
  • Matches in waterproof container

What to do before the storm

6/18/2018 (Permalink)

  • To begin preparing, you should build an emergency supply kit and make a family communication plan.
  • Remove dead or rotting trees and branches that could fall and cause injury or damage during a severe thunderstorm
  • Postpone outdoor activities
  • Remember the 30/30 Lightning Safety Rule: Go indoors if, after seeing lightning, you cannot count to 30 before hearing thunder. Stay indoors for 30 minutes after hearing the last clap of thunder.
  • Secure outdoor objects that could blow away or cause damage
  • Get inside a home, building, or hard top automobile. Although you may be injured if lightning strikes your car, you are much safer inside a vehicle than outside.
  • Remember, rubber-soled shoes and rubber tires provide NO protection from lightning. However, the steel frame of a hard- topped vehicle provides increased protection if you are not touching metal
  • Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains. 
  • Unplug and electronic equipment well before the storm arrives.
 

What to do DURING THE STORM

6/18/2018 (Permalink)

  • Use your battery operated NOAA Weather Radio for updates from local officials
  • Avoid contact with coded phones. Use a corded telephone only for emergencies. Cordless and cellular telephones are safe to use.
  • Avoid contact with electrical equipment or cords. Unplug appliances and other electrical items such as computers and turn off air conditioners. Power surges from lightning can cause serious damage. 
  • Avoid contact with plumbing. Do not wash your hands, do not take a shower, do not wash dishes, and do not do laundry. Plumbing and bathroom fixtures can conduct elecricity 
  • Stay away from windows and doors, and stay away off porches
  • Do not lie on concrete floors and do not lean against concrete walls
  • Avoid natural lightning rods such as tall, isolated tree in an open area
  • Avoid hilltops, open fields, the beach or a boat on the water
  • Take shelter in a sturdy building. Avoid isolated sheds or other small structures in open areas
  • Avoid contact with anything metal
  • If you are driving, try to safety exit the roadway and park. Stay in the vehicle and turn on the emergency flashers until the heavy rain ends. Avoid touching metal or other surfaces that conduct electricity in and outside the vehicle. 

What to do AFTER THE STORM

6/18/2018 (Permalink)

  • Never drive through a flooded roadway
  • Stay away from storm-damaged areas to keep from putting yourself at risk from the effects of severe thunderstorm
  • Continue to listen to a NOAA Weather Radio or to local radio and television stations for updated information or instructions, as access to roads or some parts of the community may be blocked
  • Help people who may require special assistance, such as infants, children and the elderly or those with access or functional needs
  • Stay away from downed power lines and report them immediately 
  • Watch your animals closely. Keep them under your direct control 

SERVPRO of Newport News is always ready to help if a nasty storm has messed with your home. You can always give us a call at 757-244-8467.

The plumbing repairs are complete... Trust SERVPRO to finish the job.

6/18/2018 (Permalink)

After a plumbing-related water damage, your customers place their trust and home in your hand. Once the plumbing repairs are complete, who can you count on to clean up the mess and ensure your home is returned to pre loss conditions?

SERVPRO of Newport News responds quickly to provide mitigation and water removal services. Once drying is complete, SERVPRO of Newport News offers a full line of cleaning, restoration and deodorization services to leave your home looking, feeling and smelling clean.

SERVPRO of Newport News provides:  

  • 24 hour emergency response
  • Water removal and drying
  • Dehumidification and odor control
  • Structure and contents cleaning
  • Fast and efficient electronic claims processing
  • Peace of mind when you need it most

Give us a call at 757-244-8467!

Putting out a fire can be worse than the fire itself....

6/14/2018 (Permalink)

Fire damage in a business can be stressful for owners, property managers, employees, and tenants. Property damage, equipment damage, document loss and temporary business closure are just some of the concerns you may experience. 

  • Here is what you can do until help arrives: 

DO:

  • Limit movement in the facility to prevent soot particles from spreading and additional damage from occurring.
  • Place clean towels or old lines on rugs and high traffic areas.
  • Coat chrome faucets, trim and appliance with petroleum jelly or oil.
  • Place aluminum foil or wood blocks between office furniture legs and wet carpets. 

DO NOT:

  • Wash any walls or painted surfaces. 
  • Shampoo carpet or upholstery.
  • Clean any electrical equipment. 
  • Send clothing to dry cleaner since improper cleaning may set smoke odor. 

Give SERVPRO of Newport News a call at 757-244-8467. we are always available 24/7, 365 days a year! 

With any leak it's the water you don't see that causes the most damage

6/14/2018 (Permalink)

Any water damage in your facility is bad.

There is no such thing as a small disaster. Especially when the water you don't see contains bacteria. Water damage can affect the value of your property. So before you get out the mop bucket and box fan to try and clean it up yourself, consider how this will affect your property. 

SERVPRO of Newport News understands how disruptive unseen water damage can be for your business. For this reason, SERVPRO of Newport News offers 24-hour emergency response.

So before you risk further damaging the value of your facility by attempting to clean up the mess yourself, call SERVPRO of Newport News!

Trained and equipped to quickly dry and protect your facility and contents..

A mop and common cleaning products may not be enough for serious water instructions. SERVPRO of Newport News is trained to safely clean and restore your building, utilizing the following procedures:

  • Identify the source/type of water.
  • Measure temperate and humidity for drying analysis.
  • Survey the extent of damage and inspect the premises.
  • Perform emergency water extraction.
  • Apply necessary treatments.
  • Utilize drying equipment and monitor drying. 

Give SERVPRO of Newport News a call at 757-244-8467. We are available 24/7, and 365 days a year!